At Noor Collection, customer satisfaction is our top priority. We aim to provide high-quality Pakistani girls’ clothing that meets your expectations. However, if you are not completely satisfied with your purchase, our refund and return policy is as follows:
Returns & Exchanges
-
Returns or exchanges are accepted within 7 days of purchase.
-
Items must be unused, unwashed, and in original condition with tags and packaging intact.
-
A receipt or proof of purchase is required for all returns.
Non-Returnable Items
-
Sale or discounted items are final sale and cannot be returned or exchanged.
-
Customized or altered outfits are not eligible for return.
Refunds
-
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
-
If approved, your refund will be processed via the original method of payment within 5–7 business days.
Exchange Process
-
Exchanges are allowed for size or design issues, subject to availability.
-
Customers are responsible for shipping costs on exchanged items (unless the product was faulty or incorrect).
Damaged or Incorrect Items
-
If you receive a defective, damaged, or wrong item, please contact us within 48 hours of receiving your order. We will arrange a replacement or issue a full refund.
Contact Us
For any return or refund inquiries, please reach out to us via:
Noor Collection, Shop No. LG 11, Saima Mall, Karachi
0336-2784349
admin@noorcollectionco.org